Privacy Policy — Swasri Travels

Swasri Travels ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we keep it safe, and what your rights are. By using our website, contacting us, or booking our services, you agree to the practices described here.

This policy is a comprehensive starting template based on Indian regulatory norms (IT Act 2000, IT Rules 2011, and the DPDP Act 2023). It must be reviewed by a qualified Indian lawyer, and all placeholders filled with actual business details, before publishing.

1. Who We Are

Swasri Travels is a travel and cab service provider based in Hyderabad, Telangana, India, founded by Chengal Sapna. We provide corporate travel contracts, day travel, outstation trips, airport transfers, group travel, and regular commute services across Hyderabad and Telangana.

Business Name: Swasri Travels
Founder & Proprietor: Chengal Sapna
Registered Address: [BUSINESS ADDRESS]
GSTIN: [GSTIN NUMBER]
Contact Email: hello@swasritravels.com
Contact Phone: +91 90000 00000

2. Information We Collect

Information You Provide Directly

Full name
Phone number and WhatsApp number
Email address
Pickup and drop locations
Travel date, time, and itinerary details
Vehicle type and service preferences
Number of passengers and special requirements
Company name and GST details (for corporate bookings)
Payment information for corporate invoicing (bank details, GST numbers)
Any other information you voluntarily share via enquiry forms, calls, or messages

Information Collected Automatically

IP address and approximate device location
Browser type and version
Pages visited and time spent on our website
Referring website and search terms
Cookies and similar technologies (where used for analytics)

3. How We Use Your Information

To confirm, schedule, and fulfil your bookings
To contact you about your trip — confirmations, driver details, updates
To provide customer support and respond to enquiries
To issue invoices and process corporate billing
To improve our services, website, and customer experience
To comply with legal, tax, and regulatory obligations
To send service-related communication (not marketing, unless you opt in)

4. How We Share Your Information

We do not sell your personal information. We share it only as necessary: with the assigned driver (name, pickup/drop, contact) to fulfil your trip; with trusted service providers (e.g. payment, GPS, communication tools) under confidentiality; and with authorities where required by law.

5. Data Security

We implement reasonable security practices and procedures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Booking and invoice records may be retained as required under Indian tax law.

7. Your Rights

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal retention requirements
Withdraw consent for non-essential processing
Opt out of marketing communication at any time

To exercise any of these rights, contact us at hello@swasritravels.com.

8. Cookies

Our website may use cookies and similar technologies to understand how visitors use the site and to improve performance. You can control cookies through your browser settings. If we use analytics or advertising cookies, a cookie consent banner will be shown.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites (e.g. maps). We are not responsible for the privacy practices of those sites. Please review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, our practices, or our services. When we make significant changes, we will update the "Last Updated" date at the top of this page.

12. Contact Us About Privacy

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:

Email: hello@swasritravels.com
Phone: +91 90000 00000